Salon Policies

All appointments should be booked online in advance. Once your appointment is scheduled, you will receive an automated text/email confirming the Date & Time of your service. Your stylist will also send a confirmation text/email 1-3 days before your appointment. At that time, you will need to confirm that you will be at your scheduled appointment. For this purpose, we recommend keeping your contact information up to date.

Please review the following salon policies:

BOOKING POLICY

  • Service times are an estimate.

  • Parents MUST remain with small children during their child’s appointment.

  • First-time clients (no prior history on our booking site) must book a consultation to secure an appointment.

  • If you are scheduled for a consultation to establish your locs, please arrive with your hair clean and in its natural state (free of weaves, wigs, or braids). You will receive test locks during this visit.

  • Any previous styling to locs MUST be taken down before a service (unless you have booked a "Style Take Down" service).

  • Love YAH Locs and all affiliated stylists reserve the right to refuse service or cancel an appointment for any reason. If this occurs, any service fees will be refunded to your card on file.

GUEST POLICY

  • Extra guests are not permitted during your appointment, as seating is limited to clients receiving services.

HEALTH & SAFETY POLICY

  • Masks are optional and can be worn during your service.

  • Smoking/vaping is not allowed inside the salon.

  • Unless otherwise permitted by law, firearms are not allowed inside the salon.

  • Except for service animals, pets or animals of any kind are not allowed in the salon.

  • If you have a fever/cold or are not feeling well, please reschedule your appointment.

    • For everyone’s well-being, we cannot service your appointment if you are sick/symptomatic (fever, coughing, sneezing, runny nose, etc).

  • Our stylists do not use outside products unless prescribed by a physician. All products must be in their original bottles with the prescription attached.

PAYMENT POLICY

  • You can pay with cash (exact change, please—we don't keep cash for change), Venmo, Cash App, Square (credit/debit), Apple Pay, or Google Pay. We even offer AfterPay! However you pay, we've got you. 💳

LATE POLICY

  • If you will be more than 15 minutes late for your appointment, please get in touch with your stylist by phone or text.

    • If you’re more than 15 minutes behind, your appointment might have to be canceled, and the cancellation fee still applies. If we can still get you in or you need to reschedule, there will be a $25 late fee added to your service.

  • As a valued client, if your appointment starts more than 15 minutes late, you have the right to cancel your appointment without penalty, and any service fees will be refunded to the card on file.

CANCELLATION POLICY

  • We know life be life’n, but if you need to reschedule or cancel, please do so at least 24 hours before your appointment. Otherwise, you’ll be charged 50% of the service cost.

  • No-shows and last-minute cancellations mean missed opportunities for others, so let’s keep it cute and respectful of everyone’s time. Thanks for understanding! 💖

CUSTOMER SATISFACTION POLICY

  • All service charges are final. I’m all about delivering high-quality service— therefore, I stand by my work 100%. If something doesn’t meet your expectations, let me know within 12 hours so we can make it right. After that, no refunds or redos—so please speak up, and let’s keep you looking and feeling fabulous! 💯✨

PRIVACY POLICY

Love YAH Locs operates www.loveyahlocs.com and www.loveyahlocs.square.site websites, which provide the SERVICE. This section is used to inform website visitors regarding our policies concerning the collection, use, and disclosure of Personal Information if anyone decides to use our Service via the Love YAH Locs website. If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Service. We do not use or share your information with anyone except as described in this Privacy Policy.

Information Collection and Use

For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.

Log Data

We want to inform you that whenever you visit our Service, we collect information that your browser sends to us, which is called Log Data. This Log Data may include information such as your computer’s Internet Protocol ("IP") address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

Cookies

Cookies are files with a small amount of data that are commonly used as an anonymous, unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive. Our website uses these "cookies" to collect information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.

Service Providers

We may employ third-party companies and individuals due to the following reasons:

  • To facilitate our Service;

  • To provide the Service on our behalf;

  • To perform Service-related services; or

  • To assist us in analyzing how our Service is used.

We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Security

We value your trust in providing us with your Personal Information; thus, we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage, is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites

Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services.

Children's Privacy

We do not knowingly collect personally identifiable information from minors. In the case we discover such information, we immediately delete it from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to take the necessary actions.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.